Driving my Grandma to one of her favorite restaurants to celebrate a significant birthday (she prefers that I don’t specify which) offered me an important lesson in communication.
Do you really want to be ‘average’?
By
Steven Littlehale
Jul 22, 2014
A provider client once said to me, “I don’t understand all this ‘statistical gobbledygook.’ Tell me why I should care and how I can actually use this.” It was a valid request.
Maybe you don’t want to be in that preferred network …
By
Steven Littlehale
Jan 23, 2017
When it comes to contemplating joining caregiving networks, maybe you have more in common with the hospital than you think. Poor-performing hospitals tend to coexist in the same market as poor-performing...
A natural evolution of the MDS coordinator: Nurse Informaticist
By
Steven Littlehale
Oct 27, 2017
Jennifer Gross, BSN, RN-BC, RAC-CT, fascinates me. Most recently, she completed a graduate certificate program in informatics, a subject that is playing a critical role in the explosion of health information...
Rehabilitating the nursing home image
By
Steven Littlehale
Dec 14, 2020
Have you ever asked a question, even though the answer is obvious? “Would you like another homemade chocolate chip cookie?” “Do you want to sit where you have a view of the ocean?” Even when the...
‘Love hurts’ and sometimes so do averages
By
Steven Littlehale
Jul 23, 2018
Averages can help or hinder your evaluation of performance. Adding a few additional pieces of data can really support your efforts to properly see opportunity and manage risk.
NYT: You are as much of the problem as the Five-Star system
By
Steven Littlehale
Apr 02, 2021
A recent New York Times article about nursing homes is shameful, lazy journalism. Coupled with the need to sell advertising space, it purposefully perpetuates misunderstandings about nursing homes, caregivers...
Let’s talk turkey about early PDPM trends
By
Steven Littlehale
Nov 26, 2019
We’re not even two months in, and some very interesting trends for the Patient Driven Payment Model are beginning to emerge.
Quality improvement, by the numbers
By
Steven Littlehale
Feb 16, 2012
Organization-wide quality improvement is a top priority of savvy, resident-centric long-term care operators – and its value and importance has become even more magnified in light of the Centers for...
The new world of compliance under COVID-19
By
Steven Littlehale
Jul 19, 2020
With so many “cooks in the kitchen,” trying to direct pandemic response actions, by whose authority should we be taking action and direction?