At Maimonides Medical Center, 24 frail older adults were taught to use laptops so that they could manage their health information from home. The technology facilitated communication between patients and...
Improving your customer service for the holidays
By
Eleanor Feldman Barbera, Ph.D.
Nov 14, 2013
The upcoming holidays are an ideal time to provide extra services that showcase your high level of care and make the seasons more pleasant for families and residents.
’Tis the season to help families address end-of-life care
By
Eleanor Feldman Barbera, Ph.D.
Nov 05, 2019
Early November is a good time to increase the focus and training on customer service so that the facility is performing at its best when those infrequent but important guests arrive.
LTC leaders gain remarkable insights from the Sleepover Project
By
Eleanor Feldman Barbera, Ph.D.
Feb 11, 2020
It’s rare for long-term care leaders to spend a night in their own facilities, despite the wealth of information they could glean about their enterprises from doing so. There is an answer for this.
Managing staff anxiety in the time of COVID-19
By
Eleanor Feldman Barbera, Ph.D.
Mar 25, 2020
Personal, workplace and organizational strategies are going to help us all get through this current coronavirus crisis (and others).
Long-term care residents can benefit from the Internet, too
By
Eleanor Feldman Barbera, Ph.D.
Dec 17, 2008
The Internet can be a fun and therapeutic tool for long-term care residents. Among its uses: teaching residents about diagnoses, providing a social outlet, and serving as a resource for stimulating information.
Dr. El’s subversive guide to culture change
By
Eleanor Feldman Barbera, Ph.D.
Feb 02, 2016
Culture change can be portrayed as many things. One possibility often overlooked is its being a grassroots effort that shifts the dynamics between residents, staff and community, one unit at a time.
Celebrate Psychology Day on May 27
By
Eleanor Feldman Barbera, Ph.D.
May 19, 2020
While it would be wonderful to have a systemwide honoring of psychology, psychologists and mental health, even small gestures of acknowledgement can go a long way toward emotional repair, in these pandemic-stressed...
Young adults in long-term care: a new resource for caregivers
By
Eleanor Feldman Barbera, Ph.D.
Jun 27, 2013
Nearly one in seven nursing home residents is now under the age of 65, and the number could rise. That’s creating challenges for caregiving staffs that could blossom into big problems — if caregivers...
Severely mentally ill residents: A ‘perfect storm’ creates a SNF wave
By
Eleanor Feldman Barbera, Ph.D.
Jan 15, 2019
The severely mentally ill population is increasing in skilled nursing facilities and action is needed. This explores the impact of this change and strategies to manage care.