When we communicate that we are having staffing issues, whether or not that communication is correct, we are telling the residents and their families that we can’t do our jobs.
Tale of the tape
By
Jean Wendland Porter
Jul 06, 2016
The Summer Olympics are upon us. We will be seeing swimmers, volleyball players and pole vaulters striped in colorful tape again
What I did on summer vacation
By
Jean Wendland Porter
Nov 13, 2019
We are all on the same voyage, one that took us through uncharted territory and into the Land of Payment Overhaul. We have made it safely ashore and are working hard to understand the society and adapt...
Under pressure with pressure injuries
By
Jean Wendland Porter
Jan 24, 2019
Before you invest in the most expensive cushions and mattresses available for those at risk, find a provider that can help you with pressure mapping and find out exactly what you’re getting and maximize...
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.
Never ruin an apology with an excuse
By
Jean Wendland Porter
Jun 28, 2022
Never ruin an apology with an excuse – Ben Franklin Medical malpractice is not something we like to think about. For my entire career, even though I worked for corporations and individual entities,...
Please say gay
By
Jean Wendland Porter
May 02, 2022
Last month, Florida Gov. Ron DeSantis (R) signed the controversial “Parental Rights in Education” bill, colloquially known as “Don’t Say Gay.” It reads, “Classroom instruction by school...