The first time I heard Gen. Colin Powell speak at a trade show was in the mid-1990s, and he gave one of the most spellbinding presentations I’d ever witnessed. That said, it’s now probably...
Party delayed, but still as good as Gold(ie)
By
James M. Berklan
Jan 17, 2013
When postponing a birthday party and a small child is involved, it can be an excruciating delay. But when the celebrant is turning 112 years old, a postponement can be downright risky. Yet postpone is...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Playground powerbrokers
By
James M. Berklan
Mar 02, 2010
As a kid, you never wanted to tick off a certain smart-aleck guy from the neighborhood at game time. Not because he was a great player. The truth is he was only average in most sports. But because his...
Workers, get your flu shots
By
Liza Berger
Sep 01, 2009
This week, an infection control group issued a new, more urgent message about employee vaccinations: Facilities should require flu vaccinations for workers with direct contact with patients. And employees...
Coastal nursing homes prepare for Isaac
By
Elizabeth Newman
Aug 28, 2012
LuMarie Polivka-West’s voice sounds like it was run over by a lawn mower.
LTC truths you just can’t ignore
By
James M. Berklan
Nov 07, 2018
I bring you some of the striking tidbits from frantically filed notes on the road that might or might not have already seen the light of day. Some of this is just too good not to share, or share again.
Minimum wage battle inches closer to long-term care
By
James M. Berklan
Sep 04, 2014
I remember with a sad chuckle the way my German friend Volker felt that American news coverage during one of his visits was too narrowly focused. Where, for example, were the stories about the Iraq-Iran...
Hollywood Hills owners up off the mat, courtroom drama all but guaranteed
By
James M. Berklan
Nov 16, 2017
Lawyers and legal finaglings are rich fodder for some of the most popular movies and television productions ever made. Get ready for another big show in that regard, and long-term care will be at its core.
I saw the (nursing home) sign part II: Trouble in Goffstown
By
Tim Mullaney
Dec 17, 2013
A small-town conflict over signage has pitted a New Hampshire nursing home against its neighbors — and might suggest some larger trends in long-term care.