Communicating with families while respecting resident privacy
By
Betty Norman
Oct 18, 2017
If staff members are not aware of the proper guidelines on what information can and cannot be shared, there could easily be a breach of that resident’s privacy.
Monitoring quality of care for contracted services
By
Betty Norman
Jul 26, 2017
Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to...
Don’t mess with my Uber rating!
By
Steven Littlehale
Jun 21, 2017
My most recent trip to Washington, D.C., was wrapping up like most others. I was heading to Reagan Airport by way of Uber, but what happened next was not typical — and drove me to write this piece.
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.
Tips to help staff increase familiarity with LTC regulations
By
Nora Wellington
Mar 20, 2017
CMS’ views about the unfamiliarity of existing and proposed requirements by hard working professionals and family caregivers, and the fact that they are troubled by it, is a point well taken
Lower the risk and deter elopement
By
Betty Norman
Feb 10, 2017
The single most cited F-tag in a Centers for Medicare & Medicaid Services survey is F-323 in regards to resident safety and supervision.
What is your vision for PACE expansion and innovation?
By
Jade Gong
Jan 30, 2017
In the final days of the Obama administration, the Center for Medicare & Medicaid Services provided a parting gift to the PACE community by issuing a Request for Information seeking stakeholder input on...
What to do when a POA agent doesn’t pay
By
William W. Sleeth III
Jan 11, 2017
Long-term care facilities traditionally take steps to ensure that residents have a financial and a healthcare power of attorney in place upon admittance. But what happens when an agent named under a POA...
Cracking new PT and OT evaluation codes
By
Renee Kinder
Nov 17, 2016
January 1 will put new evaluation codes for physical and occupational therapy into effect and we all better be paying close attention.
Managing an unexpected emergency or natural disaster
By
Linda Arters
Nov 14, 2016
“Information is King” when an unexpected emergency or natural disaster strikes. Not just for those tasked with responding to and managing the crisis but for everyone impacted.