It’s often easy to judge people. We see something from our point of view and pronounce our opinionated judgment. Sally is so self-centered. She comes in 10 to 15 minutes late every day, and we...
Want the media to work with you? Then work with them … the right way
By
Pam Selker Rak
Apr 12, 2021
As a marketing and public relations expert and educator in the healthcare industry for more decades than I care to admit, I’ve been struck by the “she said, he said” between the New York Times’...
The gardener leader
By
Martie Moore
Apr 10, 2021
Many times, as leaders, we do the time-is-short, chaotic, we just need to get the work done thing.
Providers, are you asking, ‘Show me your therapy minutes’?
By
Renee Kinder
Apr 08, 2021
It is a simple ask. It is the right ask. Show me your therapy minutes. The COVID-19 pandemic appears to have provided a bit of a pause to the anticipated review and audits we all anticipated seeing associated...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Ice cream and other ways to keep residents healthy post-pandemic
By
Steven Buslovich, M.D.
Mar 29, 2021
As nursing home residents and staff get vaccinated, it’s clear we still won’t be returning to crowded dining halls and ice cream parties anytime soon. But milkshakes, sundaes, bananas, soft pretzels...
Finding Joy in everyday teaching
By
Renee Kinder
Mar 25, 2021
Confession: I was a terrible student until Joy Tilley rocked my 14-year-old mind with her lessons and passion for the perfect, five-paragraph essay. Awful student I was. Never completed homework. Never...
How the COO’s role will continue to evolve
By
Melissa Powell
Mar 22, 2021
For years, there has been speculation that the role of the chief operating officer was being phased out in favor of a chief technology officer or chief information officer. Long known as the “CEO’s...
Don’t lose sight of senior loneliness now that some restrictions are lifted
By
Bent Philipson
Mar 17, 2021
As we move through 2021, the loneliness posed by social distancing will likely remain a challenge for seniors. Healthcare providers should take a more proactive role in helping seniors manage their mental...
Where did person-directed care go?
By
Penny Cook
Mar 15, 2021
As we mark the one-year anniversary of life-altering changes brought about by COVID-19, I think about those aspects of life that left me, and those that have arrived. What has left me? Air travel,...