Everything I need to know I learned from my residents
By
Eleanor Feldman Barbera, Ph.D.
May 30, 2013
Someone posted a story I Liked on Facebook about an 85-year old woman who graduated from college and already had a job offer. “She’s my new hero!” a Friend commented. That got me thinking...
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
The tie between revenue and risk managment
By
Tim Goux and Scout Blount
Oct 20, 2014
By providing the best level of care, a provider will help ensure resident satisfaction as well as foster a positive work environment for employees. Poor quality will affect a provider’s revenue stream.
Clone this woman. Steal this idea.
By
Eleanor Feldman Barbera, Ph.D.
Mar 29, 2016
“Trudy’s here!” exclaimed the resident I’d been speaking with, excusing herself for a moment to exchange a few dollars for a bottle of lotion. “She buys me the things I can’t...
Understanding mild dementia
By
Renee Kinder
Oct 23, 2015
Providing care to individuals with dementia can be a daunting, yet rewarding experience for caregivers in long term care communities.
Volunteerism and its link to better aging
By
Stephen Proctor
Jun 21, 2013
Could volunteering during retirement years be the proverbial “Fountain of Youth”? Several recent studies demonstrate that not only does volunteering during our later years improve health –...
The inherent bias in the Five-Star System
By
Jeff Petty
Sep 19, 2012
The Five-Star System has a systematic and profound bias that favors smaller facilities and penalizes larger facilities.
This year holds promise for post-acute care
By
Stephanie Anthony
Jan 12, 2015
Hospitals traditionally have viewed a patient’s discharge as the endpoint of their care responsibilities. In reality, hospital stays frequently are just one step in ongoing episodes of care. Ensuring...
Practicing gratitude to heal the soul
By
Tina L. Kies
Feb 01, 2017
Wednesday is “gratitude journaling” day at Shuksan and for the next 30 minutes these residents will reflect upon their day and the past week, thinking back on whether there was anything that...
Improving vision can help quality of life in LTC
By
Mark Milner, M.D.
Apr 18, 2016
AMD dramatically impacts quality of life, manifesting in greater social dependence, challenges maintaining independence and early admission to nursing homes.