When I am nervous about something, I hate being by myself. I want to know what to expect, what’s going to happen next, and most importantly, that there is somebody that’s got my back. I don’t think...
How good does your data need to be?
By
Steven Littlehale
Jan 29, 2018
It’s a loaded question: How good does your data need to be? If we’re honest with ourselves, we must admit that we’re not perfect. Nor are the systems we create to help minimize error...
Employee engagement: Bringing head and heart to every action, every day
By
Martie Moore
Nov 29, 2017
I shared with the charge nurse my inner joy about filling all our staffing holes completely. She looked at the schedule and mumbled, “Great — you have scheduled nothing but Refrigerator Nurses.”
When technology fails us: ‘We talk’
By
Steven Littlehale
Dec 19, 2016
Driving my Grandma to one of her favorite restaurants to celebrate a significant birthday (she prefers that I don’t specify which) offered me an important lesson in communication.
Be thankful … for QAPI details?!
By
Steven Littlehale
Nov 25, 2015
t’s the time of year when we reflect and give thanks. With all the rapid changes in post-acute care, providers can be thankful for the Quality Assurance and Performance Improvement regulations detailed...
Multistate corporations, listen up!
By
Steven Littlehale
May 30, 2014
It is not a numbers game. Well, I guess it kind of is. Let’s face it: It is now common practice to monitor your facilities’ Five Star ratings.
‘Gimmick’ bashing from the expert
By
Brendan Williams
Dec 02, 2019
Seema Verma, administrator for The Centers for Medicare & Medicaid Services, is at it again with a proposed rule that purports “to eliminate state financing gimmicks that cost the federal government...
Employee engagement: What story does the data tell leadership?
By
Martie Moore
Sep 06, 2017
The first time I used the words “resilience” and “engagement” was with my leadership team at the time. I asked, “What can we do to advance engagement and help people to be...
Back to before census
By
Steven Littlehale
Dec 10, 2021
One of my favorite lyrics from the musical “Ragtime” is “We can never go back to before.” The character Mother sings about no longer being a slave to societal expectations; she is confident, moving...
5 ways to reduce late-pandemic staff burnout
By
Eleanor Feldman Barbera, Ph.D.
May 11, 2021
Most residents and workers are vaccinated and COVID-19 rates in nursing homes have plummeted, so everything should be great, right? According to a recent article in StatNews, not quite. In “As the Covid-19...