When service fails, the resident or customer often has their vision of a place permanently altered.
Long-term care in the land of ‘Sorry’
By
Gary Tetz
Aug 23, 2018
People often ask me what long-term care is like in Canada.* Trying to keep the peace, I usually answer, “Different.” I choose this passive path because a) I’m Canadian, so it’s...
How honesty pays in long-term care
By
Alan C. Horowitz
Aug 22, 2018
One can easily make the argument that full disclosure of medical errors is the legal, moral, and ethical approach, if not the only acceptable approach.
3 tips for handling mean nurses
By
Nancy Congleton, RN
Aug 22, 2018
If there’s a situation between you and a mean nurse that’s constantly affecting patient care and could yield negative patient outcomes, then you have an ethical obligation to address it. Otherwise,...
New option for medical beds
Aug 22, 2018
Arjo has released the IndiGo™ intuitive drive assist, which is designed to make it easier to move a medical bed. The IndiGo has a powered fifth wheel installed beneath the bed.
Nursing home residents win battle against ‘ruthless’ insurer, will finally receive payment...
By
Marty Stempniak
Aug 22, 2018
The courts have ruled a huge private insurer must pay for nursing home residents’ customized wheelchairs after all in a trio of cases taking place in Iowa.
Brothers, 95 and 97, reunited as roommates in Florida nursing home for vets
By
Marty Stempniak
Aug 22, 2018
Years ago, as boys growing up in Connecticut, Walter and Jack Kaslikowski would sometimes share a room with their two other brothers. Now, nearly a century later, the two military veterans, 95 and 97,...
About those can’t-miss strategies we’ll soon be hearing about …
By
John O'Connor
Aug 20, 2018
The fall convention season is fast approaching. That means many of us will soon find ourselves jammed into educational sessions, taking in must-do advice from the smarty-pants crowd.
When a nurse seems too good to be true
By
Elizabeth Newman
Aug 17, 2018
One would think the most interesting part of a book where the main character kills hundreds of people would be the murders. But you’d be wrong: It’s the cover-up. This is one true story you’ll...
Cutting with a plan — it applies to you too
By
Renee Kinder
Aug 16, 2018
With all the buzz, excitement, and, need I say, even moments of panic around the final rule and clarifications for the Patient Driven Payment Model (PDPM), we as an industry need to remain purposeful in...