While staffing shortages have plagued the long-term care industry for quite some time, the coronavirus pandemic has certainly shone a spotlight on the issue and worsened it. At the start of...
The high cost of Winning!
By
Gary Tetz
Feb 11, 2016
Powerball is one of the great tests of work-based friendship in long-term care.Those 13 California nursing home nurses who came within one number of winning the whole $1.5 billion lottery are almost certainly...
Sounding off on personal care alarms: Enough already
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 18, 2014
We all know how technology is supposed to help us. And for the most part, it does. But sometimes, too much of something isn’t a good thing. I’m talking about personal care alarms. While they...
A concept worth exploring: using clinical data to develop a marketing campaign
By
Steven Littlehale
Jun 24, 2009
Information is readily available, so why not use it to your advantage? Developing a marketing strategy based on clinical evidence from your skilled nursing facility could prove invaluable in attracting...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Moneyball in LTC – Do you know your numbers?
By
Neil Hefta
Dec 27, 2018
I challenge you to find your Moneyball questions as a hiring manager to create your best employee lineup. As a candidate wanting to get that game winning hit and landing that dream job, review your professional...
My high-sodium epiphany
By
Gary Tetz
Jun 27, 2019
In long-term care, we deal with the unexpected all the time. Many of the people we serve are there because something unanticipated happened, crashing into their lives like a no-warning tsunami — or a...
Caregiver absenteeism and its economic burden
By
Matthew Gallardo
Feb 11, 2019
“There are only four kinds of people in the world: those who have been caregivers, those who are currently caregivers, those who will be caregivers, and those who will need caregivers.” – Former...
CMS issues final rule on requirements of participation for nursing homes
By
Daniel Sternthal
Nov 04, 2016
At the end of September, CMS published the final rule revising the health and safety standards that long-term care facilities must meet to participate in the Medicare and Medicaid programs.
Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...