The Centers for Medicare & Medicaid Services has a new mission providers need to be keenly aware of, a prominent long-term care payment expert cautions.
Family wins camera case
By
James M. Berklan
Jul 06, 2017
The Minnesota Department of Health ruled against a provider recently in a closely watched case involving a surveillance camera in a resident room.
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Getting personal: Providers can expect greater demands from state surveyors once CMS’s new guidance...
By
James M. Berklan
Apr 18, 2005
By its very nature, incontinence care is one of the most personalized endeavors in healthcare. Well, it’s about to get even more personal.
This new care model has stitch-in-time approach
By
James M. Berklan
Aug 01, 2013
Every enterprise needs worker bees. Clearly, if the work is going to get done, those on the frontline — and elsewhere — must soldier on. But if an enterprise — be it a company, industry or other...
Covering his behind
By
James M. Berklan
Mar 05, 2008
I don’t know if George Smitherman has higher aspirations than his current political office, but if he does, he can be sure that one, small scatological comment will stain him the rest of the days. Just...
Most nursing home visits banned as part of federal COVID-19 strategy
By
James M. Berklan
Mar 15, 2020
Exceptions include healthcare workers, surveyors and those in compassionate care situations.
Note to providers: Go down swinging or get eaten alive
By
James M. Berklan
Feb 23, 2018
If you feel like you’re getting picked on, you should fight back. Scrap like hell, thrash about and do anything you can to cause a ruckus and save yourself. What does this have to do with long-term...
Infection Control feature – Shots on goal
By
James M. Berklan
Dec 06, 2006
Providers are under pressure from regulators and others to vaccinate residents – and themselves – against influenza.
Now here’s how you celebrate ‘The Voice’ (the original one)
By
James M. Berklan
Jun 10, 2015
There’s a reason you go back to your favorite restaurant, television show or shoe store. They’re good, and you can count on them being good. That’s how I feel about the public relations...