In our role as providers serving our residents, we are tasked to address their needs and desires in the most person-centered way. Making sure we take into account who they are and where they are cognitively...
In the face of crisis, enforcement risk looms for long-term care providers
By
Matt Curley
Jul 08, 2020
As long-term care providers brave the most significant public health crisis in our lifetimes, they also may find themselves at the center of an unprecedented increase in enforcement efforts driven by both...
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Consider this when planning a 2021 budget
By
Liz Lane, CPA
Dec 22, 2020
For providers across the long-term post-acute care continuum, 2021 budget planning should be top of mind these days. Developing accurate budgets is critical for making informed purchasing decisions. Likewise,...
User adoption: 4 steps to CRM success
By
Anthony Miranda
Apr 13, 2015
Let’s face the reality head-on: a key element to the successful implementation of a CRM is getting your sales team to embrace it.
Lab results and potential problems
By
Bill Vaughan, RN
Jun 05, 2013
Long-term care nurses are like traffic cops, managing data coming at them from multiple sources. Buried in the midst of vital signs, weights, meal percentages and overly detailed reports concerning bowel...
Getting comfortable with discomfort
By
Nancy Anderson, RN, MA
Mar 05, 2019
Our comfort zone is that space where our thoughts, behaviors and actions fit a secure pattern that makes us feel safe and keeps things minimally stressful.
5 tips to bring back the joy of eating
By
Jessica A. Iannotta, MS, RD, CSO, CDN and Susan Bratton
Sep 13, 2017
It is no secret that cancer treatments—or even the cancer itself—can have a negative effect on patients’ appetites, often making mealtime an everyday struggle.
From athletes to residents, a journey of passion
By
Jack York
Jul 09, 2018
Over the years I find myself gravitating towards writing about the the people that makes senior living communities tick.
Pressures to mount on long-term care; Seizing solutions will matter
By
Pete Reilly
Jan 27, 2022
The senior care industry in the U.S. was under pressure before the pandemic. As 2022 and the third year of COVID’s influence approaches, it’s not easing up. A host of trends say the industry’s battering...