The current nursing home funding system overlooks a simple fact: Living in a beautiful, updated home makes people feel better.
Inside the frequent flier club
By
Mary Gustafson
May 10, 2012
If you’ve ever caught in a pool of self-pity but you’re not sure how to climb out, try sitting in the waiting room of a jam-packed pain clinic some time. I promise, your problems will pale...
Go get your audience (before Kanye West does)
By
Oct 13, 2015
When you ask seniors for their take on twerking, Kanye West and social media, you’re bound to get some colorful answers.
Technology troubles hitting close
By
Sep 07, 2015
We like to assume that healthcare workers are a trustworthy bunch, especially when they’re entrusted with caring for people’s’ loved ones. But manipulation of data, from patients’...
Shamelessly invoice at your own risk
By
John O'Connor
Mar 22, 2013
Here’s the good news for providers: new analytics are making it possible to understand and bill your care in ways that would have been impossible just a few years ago. Here’s the bad news:...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Celebrating a facility’s history
By
Elizabeth Newman
Dec 04, 2015
As we look toward the end of 2015, it’s worthwhile to remember the history of nursing homes that have withstood more than a century of immeasurable changes.
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Retirees say adios to U.S. healthcare system
By
Liza Berger
Nov 20, 2008
Vive el México! That’s what a lot of U.S. retirees are saying these days. It appears that, increasingly, older Americans are moving to Mexico to live out their later years. To see, the story, click...
From an alpaca to the Tooth Fairy, how providers are working to #BrightenUpLTC
By
Marty Stempniak
Jan 08, 2019
We were expecting a splash of sunshine from the long-term care field, but we’ve received a tidal wave.