When man bites dog at the Alzheimer’s care facility
By
James M. Berklan
Sep 08, 2016
Here’s your long-term care “Man bites dog” story of the week.
Understanding the new digital-social dynamic
By
James M. Berklan
Sep 01, 2016
It’s obvious that sex symbol Mae West never had to contend with social media or the Internet. If she had, she might have amended one of her famous sayings to end ” … but when I’m...
HIPAA calls it: Phone theft costs $650,000
By
James M. Berklan
Aug 06, 2016
Federal regulators lowered the boom on the former owner of several nursing homes after an iPhone containing the medical records of more than 400 residents was stolen.
SNF owner led record $1 billion Medicare fraud ring, authorities say
By
James M. Berklan
Jul 25, 2016
The owner of more than 30 Miami-area nursing homes and assisted living facilities has been charged with leading a national record $1 billion-plus Medicare fraud scheme.
Oh, yes, they ARE paying attention to your HIPAA efforts
By
James M. Berklan
Jul 07, 2016
Long-term care operators for years have been enjoying a pass when it comes to HIPAA enforcement and crackdowns. Or so it might seem.
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Nursing home denies it allowed resident’s $2 million to be stolen
By
James M. Berklan
Jun 29, 2016
Staff members of a Northeast Miami-Dade nursing home say they had no hand in the alleged disappearance of $2 million from a former resident.
The Muhammad Ali allure
By
James M. Berklan
Jun 09, 2016
The first time I met Muhammad Ali was the most memorable. I wound up in his hotel room with a handful of others, watching him perform magic tricks as numerous jiggling young bombshells showered him with...
This lifesaving coincidence definitely makes you swallow deeply
By
James M. Berklan
Jun 01, 2016
It wasn’t enough that Patty Ris was saved from choking in the dining room at her continuing care retirement community. She and her rescuer made worldwide headlines.
Keep the village — he recommends a system
By
James M. Berklan
May 26, 2016
If the figures represented a stock chart, David Gifford would be not only a happy man but also a very rich one. The numbers and performance both show upswings. But they don’t reflect a stock’s...