When service fails, the resident or customer often has their vision of a place permanently altered.
CMS gives providers a mug with a gift card
By
Elizabeth Newman
Nov 28, 2017
Never have Rolling Stones’ lyrics come faster into my head than when I saw the Centers for Medicare & Medicaid Services would give an 18-month enforcement delay for certain Phase 2 regulations.
‘Omni-mom’ Barbara Bush gives providers a gift
By
James M. Berklan
Apr 18, 2018
The tributes to former First Lady Barbara Bush will wash over the media landscape for at least a few news cycles, as well they should. But then, unfortunately, the world will go back to its twisted ways...
The skilled care sector may be doomed. What else is new?
By
John O'Connor
Mar 19, 2018
If this field had a mantra, it would be: We’ll find a way, no matter what.
Government funding showdown includes special LTC drama
By
James M. Berklan
Jan 19, 2018
As drama rages over whether Congress will allow the federal government to grind to a halt Friday night due to a funding tug-of-war, long-term care providers will anxiously watch to see if a repeal of Medicare...
There’s an app for that, but should there be?
By
Elizabeth Newman
Jul 31, 2014
Some apps – like those that are meant to track blood pressure or give medication reminders – are geared toward your future residents. And that’s where the trouble can arise, according...
Why so blue?
By
Feb 28, 2017
I’ve been in a fight with my computer monitor for the past couple of days. The screen was crisp and bright looking, but after a few hours I’d start getting a headache. I had been blaming that...
Where Eagles dare
By
James M. Berklan
Oct 23, 2013
A traditional portrayal of a Boy Scout has him helping a little old lady cross the street. But what if the senior citizen turned around and helped the young man advance to Scouting’s highest rank?...
Ducking the federal budget issue
By
Elizabeth Newman
May 02, 2013
The years of cuts to federal scientific grants has been a travesty, and I don’t use that word lightly. The often-mocked duck reproduction project is an example of putting a small amount of money...
When leaders leave
By
Elizabeth Newman
Nov 21, 2017
Diane Carter’s decision “was one of the toughest I’ve made,” she says.