Cutting through cynicism with authentic appreciation
By
Paul White
May 04, 2016
There are practical steps that can be taken that can help get past challenges of being perceived as not genuinely valuing your colleagues
2016: Taking stock so far
Apr 15, 2016
We are playing a bigger role in helping shift the view from seniors requiring treatment of an illness to that of a life lived that is full of exercise, activities and whole-person wellness.
Who else is using Five-Star? (Who isn’t?)
By
Steven Littlehale
Apr 14, 2016
I continue to be struck by how deep Five-Star has worked its way into the countless nooks and crannies of our industry. It’s far beyond what the Centers for Medicare & Medicaid Services intended...
ASCP forum offers next steps
By
Frank L. Grosso, RPh
Apr 04, 2016
Today there is a substantial body of literature on the changing long-term and post-acute care industries.
Using the right filters when looking through the lens of healthcare reform
By
Martie Moore
Mar 30, 2016
I looked upward and suddenly spotted an eagle soaring with outstretched wings. With sun streaming through his feathers, I was sure I would capture one of the best pictures I had ever taken. I didn’t.
Adult Day Services: A hidden gem
By
Matthew Gallardo
Mar 25, 2016
Being a caregiver is a selfless and rewarding act, yet it can be very daunting as well. Many times the best care comes from a recharged and supported caregiver who has formed an expanded care network....
Do the new QMs have you seeing stars?
By
Steven Littlehale
Mar 18, 2016
Actions providers take now will make or break their Five-Star Quality Rating experience in July. That’s because the Centers for Medicare & Medicaid Services has changed quality measures in a way...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
Catch a falling star
By
Kim Lewis
Mar 14, 2016
It is time for all SNFs to embrace that if they are not actively moving forward with a plan to improve their stars, they will likely be find themselves falling behind.
The Extraordinary View — Part II
By
Martie Moore
Feb 26, 2016
What would happen if we took a much, much closer look at palliative care? The results might surprise you.