Transitions between care settings are getting more scrutiny than ever before. So thank goodness for new guidelines designed to help smooth them out. Still, we need all the help we can when it comes to...
4 tips for boosting resident satisfaction
By
Gina Smith
Sep 28, 2016
Your residents and potential consumers are paying more attention than ever to the care they receive, and long-term care providers are taking note.
Loopholes to help you track Medicare Part B therapy billing
By
Shelly Mesure, MS, OTR/L
Feb 06, 2013
Every time we send our patients to the hospital for rehab-related tests, exams or services, these services are billed to Medicare Part B, and, therefore, reduce our cap allowances. Any small oversights...
No rockets’ red (or blue) glare
By
Gary Tetz
Oct 29, 2012
Like sitting in a tub of hot cocoa on the shore of an enchanted mountain lake while listening to a choir of violin-wielding angels. That’s about how it felt to spend some quality time last week at...
What ‘do everything’ can mean
By
Angelo E. Volandes, M.D.
Feb 04, 2015
The day I met Mrs. Bartlett at my hospital, she was an 89-year-old long-stay nursing home resident with moderate-to-severe dementia who was being transferred to my hospitalist service for shortness of...
‘All We Have Is Today’: Music therapy at the end of life
By
Kaitlyn Kelly, MS, MT-BC, LCAT
Mar 21, 2018
How can we provide our residents the compassion and care needed for their physical, emotional, social, and spiritual well-being at the end of life? Bring them, or surround them with, music.
Guidelines for purchasing a long-term care facility
By
Marty Butler and Avi Lev
May 11, 2015
Transactions within the senior care industry are at an all-time high. There are many different buyer profiles looking to invest and each one has a different method for measuring ROI.
Love hurts PAC relationships
By
Renee Kinder
Feb 15, 2018
When it comes to developing strategic partnerships across the post-acute care spectrum, love can cloud our judgment.
Journey of Heroes deserves showing, not telling
By
Gary Tetz
Dec 15, 2016
Every year about this time, I tell you eagerly and often weepily about “The Trip.” The one where 12 veterans, many of them from World War II and living in long-term care, get to hop on a plane...
Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...