Creating satisfying experiences for individuals seeking care means focusing on the patient—not the provider. This needs to happen on a level that is system-wide, encompassing organizations, services...
Therapy is more than revenue and service
By
Kristy Wikum
May 22, 2013
How do skilled nursing facilities, clinics and hospitals think about therapy? Focusing on patient satisfaction and revenue is a good start, but it is not enough. As therapy continues to be scrutinized...
Ball girl, stand down!
By
Steven Littlehale
Aug 24, 2018
There is something you and your team must do immediately, the success of which will make or break your transition to the government’s new payment model. Relax. Refresh. Recharge. Only with a clear...
Be careful about showing appreciation during unstable times
By
Paul White
Oct 21, 2016
Sometimes well-meaning supervisors (and sometimes leaders who don’t want to do the hard work of dealing with problems) try to use appreciation as a “quick fix” for deeper issues that...
Informed caregivers can improve quality of life of Alzheimer’s residents
By
Jeff Beaty and Erica Staley
May 11, 2010
A study by Signature HealthCARE found that improving the education of caregivers enhances the well-being of Alzheimer’s residents.
New advocacy tool offers lawmaker education about long-term care pharmacy clinical value, benefits
By
Fred Burke
Jan 13, 2020
As every practitioner and advocate within our broader long-term care space knows, it’s becoming increasingly difficult to break through the noise when it comes to engaging with and educating policymakers...
‘Tried and True’ Tip!
By
Peg Tobin
Aug 26, 2019
Physically stop what you are doing and look at the staff member: That’s part of active listening.
A huge fiscal cliff looms for skilled nursing
By
Tom Coble
Aug 17, 2018
Our goal is to treat everyone like family and provide your loved ones with the highest level of quality care. But we are in an increasingly difficult situation.
Three ideas for great online marketing
By
Ken Robbins
Apr 15, 2013
By the day, more and more baby boomers are becoming the adult caregivers for their parents. They are the decision-makers who need to be targeted, but marketers for long-term care facilities are still missing...
Senior Olympics tap into the spirit of winning
By
Angie McAllister
Oct 07, 2016
Each year we bring hundreds of elders together in many states to compete for top medals and trophies in a heartwarming competition.