Planning for the unplanned: They ARE eventually going to leave!
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 22, 2016
OK, in the title I’m not talking about your proverbial brother-in-law who is staying on the couch, or your college-graduated kids … because we all know they’re NEVER leave going to leave....
Getting good at goodbyes
By
James M. Berklan
Sep 10, 2015
It’s fairly likely that one or more of your employees will be leaving soon. That’s why you need to read this. It will make your organization healthier, and in ways you might have never imagined.
Increase your occupancy now
By
Steven Littlehale
Aug 02, 2021
Preparing for a presentation is always fun for me, especially when it involves original research. In anticipation of Reimbur$ement-Con, and my session “The Unexpected Nemesis,” we took a deep dive...
Sure, you’re smart. But how well do you merge?
By
Gary Tetz
Feb 21, 2019
Isn’t finding a long-term addition to the team mostly about the culture and the fit? That’s why it’s imperative to find out how he or she is likely to behave on a freeway on-ramp (or office hallway).
No place for a pessimist
By
Gary Tetz
Feb 22, 2024
My new co-worker’s eyes sparkled with excitement and anticipation when he said it, like a child on Christmas morning expecting to find a Red Ryder BB gun under the tree. “I love...
C’mon, be reasonable: Goals for the new year
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 13, 2015
Well gang, it’s a new year and the time where we set sparkly, brand spanking new goals. Most of the world sets goals such as losing weight, getting in shape, setting their finances in order and things...
When one dangerous compromise leads to another
By
James M. Berklan
Jun 28, 2021
Sometimes providers are backed into a corner and must do non-preferred things. But the big question becomes what’s the next step after the first concession?
The peculiar puzzle
By
Julie Thorson
Dec 09, 2020
As we are looking for things to do at home, we’ve returned to the “good ol’ days” of jigsaw puzzles. Of course, my husband and son made fun of me as I spent afternoons working on them only to have...
Santa, you need a new category
By
Martie Moore
Dec 17, 2021
Unlike previous years, there are little or no postings on social media encouraging comments from “friends” on what they want to ask Santa to bring them. It is almost as if making public one’s heart’s...
Hungry for a breakthrough
By
Nov 24, 2015
Study findings that are applicable to people’s daily lives, like sleep and exercise, are good. Incorporating emotions or heart, as I’ve written about previously, works too. But the best way...