There’s a feel-good national story that debuted last week around how emergency responders helped an 81-year-old man. Wonderful people came to his aid. But why did it have to come to this?
When numbers are drawn out by healthcare auditors and red flags wave
By
Elizabeth Newman
Feb 20, 2014
The takeaway in a story last week about extrapolation and Medicare overpayments is, natch, how meticulous providers should be when filing claims — and to understand how individual claim problems can...
Holacracy: An idea for long-term care?
By
Elizabeth Newman
Jan 09, 2014
As a fan of titles, rules, and hierarchy (I would have made an excellent British subject), I greeted news of Zappo’s new “holacracy,” with a measure of fascination and horror.
Long-term care lessons from a jerk
By
John O'Connor
Mar 02, 2012
Walter Isaacson’s biography of Steve Jobs has become required reading for many business managers who want to learn more about the man who built Apple. Jobs was brilliant but it can’t be refuted...
Staying on the right side of compliance
By
Elizabeth Newman
Oct 09, 2015
In the 403-page Centers for Medicare & Medicaid Services proposed rule, there has been a lot of discussion around arbitration, quality and education. But buried within also are new regulations around compliance...
The long-term care convention that’s sure to entertain
By
James M. Berklan
Aug 25, 2016
I’m not sure what I’ll be most looking forward to on one of my next business trips — coloring in the the giant coloring book, the Gasoline Alley pub on the convention floor, the wheelchair-assembly...
Flu killed 80,000 people last year
By
Elizabeth Newman
Sep 28, 2018
Centers for Disease Control and Prevention revealed the flu killed 80,000 people last season, and resulted in another 900,000 going to the hospital.
Disaster or learning opportunity?
By
James M. Berklan
Dec 15, 2017
It pays to know that amid the byzantine architecture of the Department of Health and Human Services there are QIN-QIOs. That’s Quality Innovation Network-Quality Improvement Networks for those with...
Avoiding norovirus like the plague
By
Elizabeth Newman
Jun 05, 2014
Norovirus is the scourge of nursing homes, not to mention frequent travelers. The release of Center for Disease Control and Prevention data this week confirms what many of us see firsthand, which is “the...
The need for semi-skilled workers in LTC
By
Elizabeth Newman
Apr 29, 2016
What do the meat and poultry industry and long-term care have in common, other than often dealing with turkeys? It turns out both have challenges in hiring semi-skilled workers, which is addressed in a...