The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
CMS’ rollout decisions don’t always make sense
By
Liza Berger
Mar 06, 2009
You have to wonder who is making some of the calls at the Centers for Medicare & Medicaid Services—because they don’t seem altogether consistent. While some decisions are spot on, others leave you...
As a boss, are you providing good guidance, or ‘good’ stories?
By
John O'Connor
Nov 22, 2013
Say what you will about bad bosses: They always seem to create great stories. But not usually as intended.
A long-term care truth: It’s not always about you
By
James M. Berklan
Oct 03, 2019
We are stronger together than we are apart.
When CMS follows through on a commitment
By
James M. Berklan
Jun 30, 2023
Well, we certainly can’t say the Centers for Medicare & Medicaid Services always misses with its promises.
‘I do not have a job. I have always had a mission.’
By
John O'Connor
Jul 26, 2020
My favorite teacher of all time is still going at it, as she has been for more than five decades. She’s Leah Klusch.
The problem with playing the blame game
By
John O'Connor
Jun 16, 2020
Mama always said that when all is said and done, more usually gets said than done.
Four things skilled care operators better watch during 2019
By
John O'Connor
Dec 17, 2018
You know that big ol’ bullseye that always seems to be on your back? It’s about to get bigger.
Alzheimer’s conference offers research surprises
By
Liza Berger
Jul 15, 2010
I always look forward to the research that emerges from the annual international Alzheimer’s conference. This year, the meeting has not disappointed.
Why better occupancy could have a down side
By
John O'Connor
Aug 21, 2022
A rise in long-term care occupancy is a good thing, right? Well, maybe not always so providers better be careful.