In today’s environment, long-term care providers face growing regulatory demands designed to improve the quality of care
New study finds the terms we use inadvertently offends seniors
By
Kevin M. Williams
Jul 19, 2013
The terms we use to describe and communicate with seniors have either positive or negative associations. We recently conducted a new survey asking 1,114 participants their feelings and associations with...
Antibiotic stewardship – Will you be ready by November 28th?
By
Sonja Quale
Oct 16, 2017
In my previous blog post, I covered the regulatory requirements for Antibiotic Stewardship Programs set forth by the Centers for Medicare and Medicaid Services and briefly discussed in the Centers for...
Improving staff satisfaction
By
Rebecca McNeil
Oct 22, 2013
Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.
Is employee engagement a priority for you?
By
Nancy Anderson, RN, MA
Jun 21, 2019
Now is the time for leaders to assume the mindset of engagement as a business priority. Now is the time to turn the rhetoric of “employees are our most important resource” into reality.
Understanding revisions to 5-Star
By
Thomas Martin
May 13, 2019
The best way for SNFs that have lost stars to bounce back is to identify and work on the measures where they are weakest and take more ownership of their data stories.
Capital expenditures expected to remain flat
By
Jim Seymour
Aug 15, 2014
For healthcare companies, indications of future growth are positive, despite concerns about the cost of employee healthcare as well as the overall cost of doing business, both of which are making it difficult...
Understanding consumer choice
By
Betsy Rust
Betsy Rust
Feb 13, 2015
If you operate a senior living facility, here is something to put at the very top of your to-do list: Survey your residents to understand the choices they have made in the Medicare open enrollment period,...
Listening: The other side of crisis communication
By
Nancy Anderson, RN, MA
Jun 29, 2020
A question I hear ever more frequently from senior care leaders is: “How do I really know how my employees are doing as they cope with the fear and uncertainty of our current environment?” Crisis communication...
Showing residents how you care
By
Barbara Richter
Apr 22, 2015
Rising expectations among family members of seniors are inspiring many extended care providers to offer more comforts and amenities to their residents.