The Boston Marathon explosions: Turn off the dayroom TV
By
Eleanor Feldman Barbera, Ph.D.
Apr 16, 2013
I was hoping not to have occasion to write another column about tragedy so soon, but the terrible events at the Boston Marathon on Monday compel me to focus on the amount of information we provide to residents...
Behavioral health care — not drugs — for dementia
By
Eleanor Feldman Barbera, Ph.D.
Sep 29, 2015
For the treatments to help dementia patients, turn to behavioral health solutions, not antipsychotic drugs. Just like others around the world.
Readmission prevention: The role of post-acute providers
By
Eleanor Feldman Barbera, Ph.D.
Oct 24, 2017
Long-term care providers have an opportunity to thrive with value-based care, escape cynicism and join the growing wave successful at avoiding readmissions.
Self-care, team-care and an empty well
By
Eleanor Feldman Barbera, Ph.D.
Jan 29, 2019
While it’s tempting for organizations to meet staffing needs with someone who always says yes, good managers recognize that such requests can push employees to the brink.
Relationships key to long-term care success
By
Eleanor Feldman Barbera, Ph.D.
Oct 23, 2018
Long-term care success is about steady, reliable relationships. That’s my takeaway after attending two recent conferences that echo my experiences in the field.
Implementing an employee recognition program: Tips for success
By
Eleanor Feldman Barbera, Ph.D.
May 29, 2014
I recently focused on the benefits of recognition and key points in choosing a recognition program. Now I’d like to address how to implement your chosen employee recognition program so that it becomes...
Self-disclosure: What your staff needs to know about revealing personal information to residents
By
Eleanor Feldman Barbera, Ph.D.
Jan 16, 2018
Disclosing your personal information can be a good way to establish a more intimate connection with residents but there also can be unintended and unwanted consequences to revealing such details.
Using technology to improve care, reduce costs
By
Eleanor Feldman Barbera, Ph.D.
Mar 27, 2018
At Maimonides Medical Center, 24 frail older adults were taught to use laptops so that they could manage their health information from home. The technology facilitated communication between patients and...
Improving your customer service for the holidays
By
Eleanor Feldman Barbera, Ph.D.
Nov 14, 2013
The upcoming holidays are an ideal time to provide extra services that showcase your high level of care and make the seasons more pleasant for families and residents.
’Tis the season to help families address end-of-life care
By
Eleanor Feldman Barbera, Ph.D.
Nov 05, 2019
Early November is a good time to increase the focus and training on customer service so that the facility is performing at its best when those infrequent but important guests arrive.