There’s a hopeful phrase we started hearing a lot from long-term care leaders, residents and staff when the vaccines first arrived—“a light at the end of the tunnel.” Invariably some wise-guy or...
Be present to listen
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 06, 2021
I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
When celebrity obscures suffering
By
Brendan Williams
Sep 10, 2021
There is a poignant scene in the first episode of Spike Lee’s “NYC Epicenters 9/11-2021½” on HBO in which New York Assembly Member Ron Kim breaks down recounting the efforts of former Governor Andrew...
Appreciation, with no regrets
By
Julie Thorson
Nov 10, 2021
Like so many of you, we have held off on in-person gatherings at our campus for months. As I write this blog, I am overwhelmingly excited about gathering in person for our volunteer appreciation luncheon...
No more mandate extensions. Let’s roll.
By
Kimberly Marselas
Feb 02, 2022
What is the end game in asking for another mandate extensions? Delay, deny and deflect methods won’t protect vulnerable populations, nor maintain workforce.
Breaking news that hopefully won’t break us
By
Jean Wendland Porter
Oct 20, 2022
By now, we’ve all heard how the CDC has lowered requirements for infection control in the new world of endemic COVID-19. But here’s an abridged list anyway: Vaccination status is no longer used to...
Can we now close the book on COVID?
By
T.J. Griffin
Jul 13, 2021
The Pharmacy Partnership for Long-Term Care Program that was forged through a joint agreement with our Defense and Health and Human Services departments was a successful national effort that presided over...
When good men say nothing
By
Gary Tetz
Aug 05, 2021
Though Genesis HealthCare is making vaccinations for long-term care workers mandatory, I’m not so foolish as to reveal my own true feelings about the requirement. I fear the warring ghosts of liberty...
Nobody won yet
By
Donna Stuart
Aug 25, 2021
King Kong and Godzilla faced off above the city skyline. With his teeth, Godzilla rips a hunk from the skyscraper, flinging it in Kong’s direction. Kong bats it away, sending it spinning down onto...
Relaxed enforcement for telehealth is over
By
Neville M. Bilimoria
Apr 19, 2023
Well, we knew it might happen sometime. We saw the silver lining of COVID-19 these past few years in the form of relaxed rules by the government to allow for the easier implementation and proliferation...