3 risks many long-term care providers don’t realize they’re exposed to
By
Jason Zuccari
Jul 02, 2021
COVID-19 has shown just how precarious the situation in some long-term care facilities can be. During the first few months of the pandemic, many LTC providers were stuck trying to interpret mercurial public...
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.
The Five-Star Quality Rating System’s impact on insurance premiums — and how to address them
By
Ben Newman
Feb 27, 2023
For nearly 15 years, the Center for Medicare and Medicaid Services’ Five-Star Quality Rating System for long-term care facilities has been a single source of truth for multiple parties. Consumers...
Considering captives
By
Christopher M. Keith
May 03, 2013
For most operators, owners and CFOs in long-term care facilities, control is not a word that comes to mind when insurance is the topic. But with price increases hitting commercial insurance lines, market...
Addressing social determinants of health to attract and retain talent
By
Chris Kenyon
Jun 28, 2021
The long-term care industry is facing an employment crisis, and providers must go beyond traditional compensation and benefit offerings to solve them. This industry’s employee demographic operates with...