Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
Coming out old
By
Gary Tetz
Mar 12, 2015
Growing old is a choice. I realize that now. But it took some straight talk from neurosurgeon and likely Republican presidential candidate Ben Carson to help me see the light.
Elf solves LTC staffing crisis
By
Gary Tetz
Dec 14, 2017
November 28 is ruined for me now. Thanks, CMS. For years, I’ve been celebrating it as the fateful day in 1443 when Albanian George Kastriotis Skanderbeg and his forces liberated Kruja in Middle Albania...
The invisible heroes
By
Gary Tetz
Dec 04, 2015
They were seniors, so I suppose they were used to being invisible. They were also veterans — a double-whammy. Add in the fact that most were from long-term care settings, and you have the perfect storm....
Driven to drink – cheers!
By
Gary Tetz
Mar 04, 2015
Is it just a coincidence that on the day after the most heartbreaking defeat ever in Seattle sports, following the worst coaching decision in recorded football history, not just the Super Bowl, I choose...
Meds in a cupcake
By
Gary Tetz
Oct 01, 2013
If you’re weary of pursuing constant improvement and innovation in long-term care, take inspiration from Burger King.
Paul Revere rides again
By
Gary Tetz
Nov 12, 2020
Where is Paul Revere when we need him? It seems like he should be racing through every hamlet and long-term care facility in America shrieking, “The vaccine is coming! The vaccine is coming!”
Small talk and FEMA camps
By
Gary Tetz
Feb 25, 2016
It’s getting harder and harder to talk to strangers on planes, now that advancing technology has rudely stripped a primary conversation starter away from all of us who are shy travelers.
Ode to Joy
By
Gary Tetz
Jan 06, 2016
Let the record show that on the evening of Dec. 30, 2015 — otherwise known as New Year’s Eve Eve — I found myself in a buoyant and celebratory mood, craving a buoyant and celebratory beverage....
Cashing in on grief
By
Gary Tetz
Jan 03, 2013
I know being cynical is bad for me. I’m sure it’s even worse for my health than all the arsenic in my rice. It’s probably killing me slowly and softly, as its tentacles snake into my...