I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Hope for old broads seeking sexual satisfaction
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 20, 2011
Hey, does anyone out there remember my first blog? I mentioned sexuality in aging to get things started off? Well interestingly, a recent study by researchers at the Stein Institute for Research on Aging...
Come on, just diagnose it
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 07, 2022
For some reason, it seems like practitioners run away from diagnosing people with Alzheimer’s disease. I don’t understand that when, in fact, Alzheimer’s disease accounts for 75% to 80% of all dementias. ...
Excuse me, what did you say?
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 09, 2021
Come on, we’ve all done it: misheard a song lyric but proudly sang it out at the top of our lungs. I still remember Mom at an “oldies” concert where they were playing “Mony Mony” by Tommy...
In medicine, there cannot be favorites; my dad was mine
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 30, 2018
After battling a long illness, I lost my hero, mentor, and father, Dr. Jack Fine, a week ago today, October 23. Anyone who knows me, knows the special relationship I had with my dad.
What’s in a name? … Adding insult to ulcer
By
Jacqueline Vance, RNC, CDONA/LTC
May 17, 2016
Names have the ability to impact us in ways we may not imagine. What strongly comes to mind is the unintended consequences of the updated pressure ulcer staging recently released from the National Pressure...
‘Twas the week after Christmas …
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 29, 2015
‘Twas the week after Christmas, just leaving the home. I steered for my latte, light on the foam. The traffic was tough, so I drove with great care — in hopes my caffeine-fix soon would be there.
Antibiotic stewardship — embrace the change
By
Jacqueline Vance, RNC, CDONA/LTC
Feb 06, 2018
Antibiotic stewardship is a change you need to embrace. You can’t just say I prefer it the old way, give everyone an antibiotic who asks for one and that will be that. But I get it. You are willing...
The tongue is mightier than the sword
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 15, 2021
Full disclosure: This blog was inspired by a recent sermon on James 3, which mentions how much damage we can do with what we say. The tongue weighs an average of 70 grams and is 3.3 inches in men and 60...
10 things a boss shouldn’t say
By
Jacqueline Vance, RNC, CDONA/LTC
May 05, 2015
I recently read an article that discussed the Top 10 sentences a manager or boss should never let past their lips. You should think, “Run for the hills!” if they say any of these things. And...