David fights on after long-term care Goliath decides to bow out
By
James M. Berklan
Aug 29, 2012
The headlines were big. Really big. And they involved a long-term care corporate giant settling yet another lawsuit. But they didn’t tell the story I really wanted to know about. And that you probably...
This freeze plainly brings you a chilling proposition
By
James M. Berklan
May 02, 2011
News that nursing home ratings would be frozen on the federal website for consumer research for six months drew a lot of interest from providers when regulators’ plans were announced this spring....
You make your own luck in this business
By
James M. Berklan
Feb 13, 2019
I think one of the saddest living-under-a-permanent-raincloud stories of recent years is the one about the long-term care administrator who tried to work at the beach but get sand in his keyboard and ruined...
Despite historic conditions, leaders show resilience, attraction to ‘meaningful’ work, McKnight’s...
By
James M. Berklan
Sep 01, 2020
The dangerous and often deadly conditions in nursing homes during the pandemic have not broken the dedication of top managers, a new McKnight’s survey finds.
Nursing home owners Sal and Mabel Mangano: Not guilty!
By
James M. Berklan
Oct 01, 2007
For three weeks, spanning August and September, much of the national nursing home community was glued to goings-on in a place they had never heard of before: St. Francisville, LA. Or at least they should...
Party delayed, but still as good as Gold(ie)
By
James M. Berklan
Jan 17, 2013
When postponing a birthday party and a small child is involved, it can be an excruciating delay. But when the celebrant is turning 112 years old, a postponement can be downright risky. Yet postpone is...
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
A perfect time to learn what is truly expected of providers
By
James M. Berklan
Sep 04, 2019
I fear that we may be in the midst of a damaging cycle driven by unrealistic expectations, and Hurricane Dorian is going to show us why.
Playground powerbrokers
By
James M. Berklan
Mar 02, 2010
As a kid, you never wanted to tick off a certain smart-aleck guy from the neighborhood at game time. Not because he was a great player. The truth is he was only average in most sports. But because his...
LTC truths you just can’t ignore
By
James M. Berklan
Nov 07, 2018
I bring you some of the striking tidbits from frantically filed notes on the road that might or might not have already seen the light of day. Some of this is just too good not to share, or share again.