The message is perfectly clear: Too often we aren’t
By
James M. Berklan
Sep 01, 2007
The telephone call came from the doctor’s office. I wasn’t put off too much that an office worker was on the line instead of the doctor or nurse. I was anxious to get the test results.
Family members know not of what they speak
By
James M. Berklan
Jan 03, 2019
Long-term care providers have tough enough jobs, even before any “discussions” with family members might take place.
This freeze plainly brings you a chilling proposition
By
James M. Berklan
May 02, 2011
News that nursing home ratings would be frozen on the federal website for consumer research for six months drew a lot of interest from providers when regulators’ plans were announced this spring....
Editor’s Desk | The staffing solution? Listen, learn, change
By
James M. Berklan
Jul 01, 2022
With more than 40 years in healthcare as a provider, and more significantly as a strategic market analyst, consultant Irving Stackpole knows a thing or 300 about your business and the struggles you face.
Secrets to motivating staff as easy as 1-2-3
By
James M. Berklan
Dec 04, 2015
Best-selling author Daniel Pink laid it on the line at the recent LeadingAge annual meeting to vividly illustrate why simple “if-then” reward scenarios — which are suitable for basic tasks...
Feds turn attention back to facility staffing levels
By
James M. Berklan
Sep 01, 2020
In a recent Office of Inspector General report, we learned that federal overseers are not happy about nursing home staffing levels.
Editor’s Desk: More ‘optional’ guidance: If they ask, you’ll provide
By
James M. Berklan
Jul 01, 2009
If there were ever any doubts that the “culture change” we’ve all heard so much about in recent years was really going to take hold, it’s time to put them to rest.
This new care model has stitch-in-time approach
By
James M. Berklan
Aug 01, 2013
Every enterprise needs worker bees. Clearly, if the work is going to get done, those on the frontline — and elsewhere — must soldier on. But if an enterprise — be it a company, industry or other...
Editor’s Desk | How providers survived the staff vaccine mandate
By
James M. Berklan
Jun 01, 2022
I recently asked operators to tell me about true employee losses they suffered from the mass employee exits that industry leaders predicted would occur when staff mandate deadlines kicked in.
A ‘special’ feeling that no provider wants to have
By
James M. Berklan
Jul 01, 2014
As spring blends into summer, some nursing home operators are going to start feeling more heat. The federal government is moving to reclaim some form of “normalcy” after sequestration cuts...