I have a welcome message to share with long-term care professionals: You should relax. Don’t worry about going above and beyond for your residents and their families, because chances are, they’re...
Community connections and quarters: How one nursing home responded to a 45-day water crisis
By
Tim Mullaney
Apr 08, 2014
In its forthcoming emergency preparedness guidelines for long-term care facilities, maybe the government should include this directive: The facility is to cultivate strong relationships with area businesses...
We serve the poor and aged (and love a great hotel)
By
Tim Mullaney
Oct 07, 2014
Messages about how the long-term care sector exists to serve the neediest and most vulnerable can seem hollow here at the Gaylord National hotel, with its high-end steakhouse and a breathtaking glass atrium...
Of Brookdale and branding: Thoughts for the small operator
By
Tim Mullaney
Feb 25, 2014
Brookdale Senior Living’s acquisition of Emeritus Corp. is part of an ambitious strategy to make Brookdale the first truly national U.S. eldercare brand. So is it ominous that the Feb. 20 merger...
What Chipotle can teach long-term care
By
Tim Mullaney
Apr 15, 2014
I love Chipotle. What makes the burrito purveyor so great? The real secret might be how it grooms and retains its managers — it’s an approach long-term care leaders might do well to study.
Why jurors might overlook gruesome testimony against nursing homes
By
Tim Mullaney
Aug 05, 2014
In reporting on lawsuits against long-term care providers, I’ve spoken to plaintiffs’ lawyers who rival Stephen King in their descriptions of misery and gore. So I understand why nursing home...
Little Sisters are behind the curve in a changing church
By
Tim Mullaney
Jan 14, 2014
Challenging the Affordable Care Act’s “contraception mandate” in court is a matter of conscience, according to The Little Sisters of the Poor. It’s hard to fault people for following...
Playing tennis, and the ‘what if?’ game
By
Tim Mullaney
Jan 21, 2014
Watching the Australian Open tennis tournament, where temperatures have been hovering around 110 degrees, has helped my recovery from the recent polar vortex. It’s also unexpectedly prompted me to...
Frontline, Emeritus and the question of empathy
By
Tim Mullaney
Aug 20, 2013
It’s easier to have empathy for people if you know specific things about them. Long-term care providers know this, and it is behind many valuable programs to learn more about residents’ lives....
Will residents ‘stick it to the man’ with their choice of provider?
By
Tim Mullaney
Dec 11, 2014
In the dawning age of mega-providers, smaller long-term care chains and independent owners might be inspired by the story of The Coffee Bean & Tea Leaf.