When we communicate that we are having staffing issues, whether or not that communication is correct, we are telling the residents and their families that we can’t do our jobs.
Tale of the tape
By
Jean Wendland Porter
Jul 06, 2016
The Summer Olympics are upon us. We will be seeing swimmers, volleyball players and pole vaulters striped in colorful tape again
Customer service at its finest?
By
Jean Wendland Porter
Apr 14, 2017
I’ve had the privilege to speak with two different medical entities today and wanted to share the experience with my readers and colleagues.