Enhancing organizational communication improves outcomes, reduces adverse incidents
By
Eleanor Feldman Barbera, Ph.D.
Jun 05, 2018
There will always be adverse events in any health system, but strengthening communication between team members and between different levels within the organization can improve outcomes and reduce the likelihood...
When crisis hits
By
Shane Swisher
Feb 27, 2012
Unfortunate events can occur anywhere, at any time, including in long-term care. How a company handles the situation is what determines whether it’s perceived as a success or failure.
Sept. 20: Using quality metrics to find better care partners
Sep 01, 2016
A McKnight’s webinar on Sept. 20 will provide insight into how providers can use existing Quality Metrics to best market their facility to continuum partners, and increase referrals and census.
Dr. El’s subversive guide to culture change
By
Eleanor Feldman Barbera, Ph.D.
Feb 02, 2016
Culture change can be portrayed as many things. One possibility often overlooked is its being a grassroots effort that shifts the dynamics between residents, staff and community, one unit at a time.
The growing cost of compliance in long-term care
By
Michael K. Loucks
Nov 09, 2010
The Patient Protection and Affordable Care Act will expand compliance-related regulations for skilled nursing facilities.
Caregiving. It’s what you do
By
Celia Pomerantz
Apr 06, 2012
I wonder how the staff at my mother’s nursing home could handle so much sadness. Perhaps it was because they knew how to listen with their hearts.
Want the media to work with you? Then work with them … the right way
By
Pam Selker Rak
Apr 12, 2021
As a marketing and public relations expert and educator in the healthcare industry for more decades than I care to admit, I’ve been struck by the “she said, he said” between the New York Times’...
Growing Good
By
Eleanor Feldman Barbera, Ph.D.
Jan 05, 2016
In the wee hours of the night I recently discovered a Facebook post about a company founded by two brothers called Life is Good. It emerged from the standing request the founders’ mother had for...
Any poor care damages the profession’s reputation
By
John Hale
Terri Hale
Nov 24, 2021
No one in the nursing home field wants to read a story like the one we’re about to tell. But it’s real, it’s important, and it hopefully provides food for thought — or motivation for action. Sheila...
He came back
By
Gary Tetz
Jun 04, 2015
There’s a legendary photo of General Douglas MacArthur wading ashore upon a heroic return to the Philippines in World War II, and that’s what popped into my mind recently when I saw an elderly...