What do you do when a resident crosses the threshold and your organization needs to address quality of death? We all know that there is a great emphasis, appropriately so, on a resident’s quality...
While staffing shortages have plagued the long-term care industry for quite some time, the coronavirus pandemic has certainly shone a spotlight on the issue and worsened it. At the start of...
A concept worth exploring: using clinical data to develop a marketing campaign
By
Steven Littlehale
Jun 24, 2009
Information is readily available, so why not use it to your advantage? Developing a marketing strategy based on clinical evidence from your skilled nursing facility could prove invaluable in attracting...
Moneyball in LTC – Do you know your numbers?
By
Neil Hefta
Dec 27, 2018
I challenge you to find your Moneyball questions as a hiring manager to create your best employee lineup. As a candidate wanting to get that game winning hit and landing that dream job, review your professional...
Caregiver absenteeism and its economic burden
By
Matthew Gallardo
Feb 11, 2019
“There are only four kinds of people in the world: those who have been caregivers, those who are currently caregivers, those who will be caregivers, and those who will need caregivers.” – Former...
CMS issues final rule on requirements of participation for nursing homes
By
Daniel Sternthal
Nov 04, 2016
At the end of September, CMS published the final rule revising the health and safety standards that long-term care facilities must meet to participate in the Medicare and Medicaid programs.
Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...
Are we focused on the right partnerships?
By
Prentice Lipsey
Oct 01, 2015
As long-term care operators, we are constantly jockeying to become preferred providers for tertiary hospital’s post acute care networks.
From volume to value: The conversation now applies to staffing
By
Steven Littlehale
Aug 21, 2015
It’s all you hear about in healthcare today: from Volume to Value. With the July 30 release of the PPS proposed rule, we see how this discussion now applies to staffing.
In love we trust
By
Gary Tetz
Mar 24, 2016
Selfless couples prove, beyond all reasonable doubt, that there’s still something alive on this planet that warrants our unreserved trust, intention and devotion.