Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
2022 – time for a do-over
By
Jacqueline Vance, RNC, CDONA/LTC
Jan 04, 2022
If ever there were a time for a do-over, it’s now. I mean, every time we think we are coming down the hill, we have to climb the fiery heights of Mount Doom* once again. (*fictional volcano in J. R....
Life safety alert: Storage is prohibited in the means of egress
By
Stan Szpytek
Sep 13, 2021
As a Life Safety Consultant working directly with LTC providers around the country as well as with many state healthcare associations, I need to start this piece by being blunt and will get straight to...
Block grants won’t lead to cost-cutting efficiency
By
Brendan Williams
May 31, 2019
Eviscerating the social safety net through block grants can only further contribute to a dystopian future for aging adults and all others on Medicaid.
Therapy documentation: What to know
By
Kristy Wikum
Matthew Mesibov
Feb 04, 2019
Did you know that some of the earliest “medical records” date all the way back to around 1600 BC? Those of us who have either been around long enough or know our history recognize that healthcare providers...
What to do when a POA agent doesn’t pay
By
William W. Sleeth III
Jan 11, 2017
Long-term care facilities traditionally take steps to ensure that residents have a financial and a healthcare power of attorney in place upon admittance. But what happens when an agent named under a POA...
Celebrating active aging
By
Cathy Reese
Oct 30, 2015
Skydiving, visiting the Art Institute of Chicago and Madison, WI, were among the Active Aging Week adventures.
Be proactive with new CMS regulations
Sep 04, 2015
If you wait to only react to the process, you will have to bite off more than you can chew when the deadlines come.
Healthcare reform and the safety net: The rising tide
By
James Lomastro
Dec 06, 2013
Home- and community-based care advocates seek a total rebalance of care. They want the care dollars to be shifted to home- and community-based care, which has been historically short-shifted. However,...
NLRB offers guidance on social media policies and practices for nursing homes
By
Michael Pepperman, Esq.
Nov 22, 2011
The National Labor Relation Board’s Acting General Counsel has released a report summarizing a number of recent NLRB decisions involving employers’ restrictions on employee use of social media....