A new book should be on the required reading list of novices and season veterans of long-term care. It is called “Caring for our Parents: Inspiring Stories of Families Seeking New Solutions to America’s...
Why the New York Times’ ‘hatchet job’ shows better days are coming to long-term care
By
John O'Connor
Aug 26, 2014
A pall hangs over this sector at the moment, thanks to the New York Times.
Fiscal cliff notes: Why long-term care operators should take a lesson from Dr. Seuss
By
John O'Connor
Dec 14, 2012
If you are like most long-term care professionals, you are likely watching the ongoing fiscal cliff standoff with a mixture of fear and disgust.
A band of brothers — still
By
Mary Gustafson
Sep 06, 2012
I’ve promised myself only two things in life about my use of social and/or digital media. Readers, I’m about to break both of my own rules with this post.
Inside the frequent flier club
By
Mary Gustafson
May 10, 2012
If you’ve ever caught in a pool of self-pity but you’re not sure how to climb out, try sitting in the waiting room of a jam-packed pain clinic some time. I promise, your problems will pale...
Go get your audience (before Kanye West does)
By
Oct 13, 2015
When you ask seniors for their take on twerking, Kanye West and social media, you’re bound to get some colorful answers.
Technology troubles hitting close
By
Sep 07, 2015
We like to assume that healthcare workers are a trustworthy bunch, especially when they’re entrusted with caring for people’s’ loved ones. But manipulation of data, from patients’...
Shamelessly invoice at your own risk
By
John O'Connor
Mar 22, 2013
Here’s the good news for providers: new analytics are making it possible to understand and bill your care in ways that would have been impossible just a few years ago. Here’s the bad news:...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Celebrating a facility’s history
By
Elizabeth Newman
Dec 04, 2015
As we look toward the end of 2015, it’s worthwhile to remember the history of nursing homes that have withstood more than a century of immeasurable changes.