For as tricky as the medium of online reviews can be for the consumer, they must be even trickier to navigate for the business owner on the receiving end. Especially when a scathing review goes viral....
Driving out loneliness through intergenerational relationships
By
Angie McAllister
Aug 08, 2016
Growing up, I had the blessing to spend large amounts of time with my grandmother.
Reader Poll: “What was your first job, and what did it teach you?
Aug 06, 2016
“My first job going into this particular field was an administrator-in-training, where I would come in and work in a nursing home.”
Shutting out the noise
By
Gary Tetz
Aug 06, 2016
As an occasionally obsessive hiker navigating the meandering trail of my existence, I’m constantly rediscovering it’s a metaphor for everything — from life in general to long-term care.
Profile: Israel Ray
By
Elizabeth Newman
Aug 06, 2016
During college, when Israel Ray ran track and field and specialized in the 110-meter hurdles, his coach noticed he would do whatever it took to win during a practice.
Make it a clean sweep
By
John Hall
Aug 06, 2016
Laundry and housekeeping staff are key to survey success; they buff a provider’s record or can be the source of embarrassing, costly survey findings
Room for improvement
By
Kimberly Marselas
Aug 06, 2016
Therapists and nursing homes are still looking for reimbursement — and clarity — 4 years after the landmark Jimmo settlement set the caregiving community abuzz.
When online healthcare doesn’t live up to its billing
By
James M. Berklan
Aug 04, 2016
From the “What if they threw a party and nobody came?” file, new study results show that relatively few seniors are buying into the idea that digital technology can help their healthcare.
It’s time for ‘the talk’ about healthcare fraud
By
John O'Connor
Aug 01, 2016
Some necessary conversations tend to be awkward and uncomfortable. They include talking to our children about baby making. Or convincing our parents to give up the car keys. Or talking to government investigators...
Cue the banjo player (you won’t regret it)
By
Gary Tetz
Jul 28, 2016
So anyway, speaking of aging, I got to spend Sunday evening with a delightful old guy named Steve — a spry, perfectly adorable gentleman with a Mike Pence hairdo who plays the banjo and seems to have...