Credibility: The fundamental foundation of leadership
Mar 30, 2015
Think of credibility as having benefits similar to that of a house’s foundation during a huge storm. If the foundation is sound, then it will hold up against raging waters.
Defeat the plague of improper claims
By
Kristin Walter
Apr 17, 2015
For recovery auditing professionals everywhere, performance-based payments are a financial best practice and the industry standard. The client wins when no upfront expenses occur and payments are made...
The Five Star Report, once again, in the SNF spotlight
By
Steven Littlehale
Sep 24, 2014
The Five Star Quality Rating System takes the spotlight on the front page of the New York Times and the top of the news cycle, kicking off other publicity and political pressure. Regardless of any of the...
RCS-Done … Tech Support, please!
By
Renee Kinder
May 10, 2018
I was all ready for my presentation on RCS-I, and then I literally lost power and had the run yanked out from under me at the same time.
Best practices for volunteer services
By
Betty Norman
Apr 13, 2016
Annual evaluation of volunteers is important from a risk control perspective.
Leadership strategies for a changing healthcare world
By
Lisa Thomson
Feb 01, 2013
Strong leadership is a vital ingredient to any successful organizational or system change. Increased consumer demands, strategic positioning and partnerships as well as an increased push towards community-based...
Understanding and responding to PTSD
By
Robert W. Figlerski, Ph.D.
Feb 17, 2017
I was recently asked to evaluate a skilled nursing resident who, in his short time at the facility, was presenting a confusing picture to staff.
Therapy is more than revenue and service
By
Kristy Wikum
May 22, 2013
How do skilled nursing facilities, clinics and hospitals think about therapy? Focusing on patient satisfaction and revenue is a good start, but it is not enough. As therapy continues to be scrutinized...
Cashing in on grief
By
Gary Tetz
Jan 03, 2013
I know being cynical is bad for me. I’m sure it’s even worse for my health than all the arsenic in my rice. It’s probably killing me slowly and softly, as its tentacles snake into my...
The importance of home health data to SNF administrators
By
James M. Spencer
Oct 23, 2017
The key here is not only to understand outcomes of residents once they are discharged from the SNF, but also to leverage the information for talking points with hospitals when seeking preferred provider...