Ask the nursing expert … about improving customer service
By
Angel McGarrity-Davis, RN, CDONA, NHA
Oct 01, 2014
I’m a new unit manager and I see a lack of good customer service. What can I do?
Ask the Care Expert … about space heaters in SNFs
By
Sherrie Dornberger
Feb 01, 2013
We have a family that insists on bringing in a space heater for their mom’s room during the winter to “make her happy.” Are space heaters permitted in rooms in skilled facilities such...
Reader Poll: What is the best thing your manager does to help you in your job?
Apr 05, 2017
“He (Board Chairman of the Reformed Church Home Reed Feuster) encourages me. He always makes a point to thank us and offer help. It’s kind of refreshing to get outside support. At the board...
New rules limiting interest deduction will adversely affect SNFs
By
Kuno S. Bell
Jan 04, 2019
As with everything else, the IRS always has the ability to challenge anything which saves you taxes. However, since being on the SNF license imposes some burdens, having people who only own an interest...
Froyo funding for long-term care
By
Gary Tetz
Sep 11, 2014
I have been blessed with an astute business mind, and am always on the lookout for new pricing models for long-term care. I know we’re in this profession for love, not money. But no margin, no mission,...
3 bold predictions for the coming year in long-term care
By
John O'Connor
Jan 02, 2018
There’s nothing like a budding new year to awaken that urge in scribes to warn better-informed readers what to expect. It must be some kind of occupational hazard. So in the spirit of not always...
Profile: The thrill is far from gone
Dec 01, 2014
Growing up in a big family, Deborah Green’s tenacious spirit developed out of necessity: “As one of six kids, I was always vying for my parents’ attention,” says the executive vice...
The flu gets personal
By
Bruce Baron
Oct 24, 2013
Late last month, we got a call from my almost octogenarian father-in-law, Lou. Lou has always been relatively healthy. During this call, Lou told us that he had the flu. He said not to worry, that he was...
How Wingate Healthcare resolved every eldercare provider’s worst nightmare
By
Bruce Baron
Jun 21, 2013
Staff call outs are a nursing staff’s worst nightmare and are a prime reason that employee turnover for staff schedulers remains at a high level. Staff call outs often happen at the last minute and...
Ask the payment expert … about RACs
Apr 06, 2015
I thought the Recovery Audit Contractors were on hold, so why did I receive a request from our RAC for a Medicare Advantage resident?