I have theories about things. It’s a perfectly risk-free pastime, since I never have to prove any of them. It’s just my opinion, after all, based on a rumination, which grew out of a random...
Biometric preening — dying is not good business
By
Gary Tetz
Nov 24, 2014
For success in long-term care, you want your employees to stay well, and especially not dead. If it isn’t already, that should probably be a primary component of your business plan. A dead staff...
Of mice and men — and beer
By
Gary Tetz
Sep 25, 2014
Over a beer one day, tipsy researchers decided to study … beer. Now, before you install a keg in every nurses’ station in every memory care unit, you should know that they didn’t exactly...
Froyo funding for long-term care
By
Gary Tetz
Sep 11, 2014
I have been blessed with an astute business mind, and am always on the lookout for new pricing models for long-term care. I know we’re in this profession for love, not money. But no margin, no mission,...
The beauty of bad publicity
By
Gary Tetz
Aug 28, 2014
When I saw the New York Times article illuminating the clever ways devious operators could inflate their Medicare star ratings, I had mixed emotions ranging from fury to rage.
Hey, did ya hear the one about the quasi-experimental humor therapy study?
By
Gary Tetz
Jul 31, 2014
Have you ever heard an eldercare researcher tell a joke? It can be a painful experience. No simple knock-knock. No guy walking into a bar.
Onward and upward — what’s motivating your job change?
By
Gary Tetz
Jul 21, 2014
After stealthily observing long-term care professionals in the wild for the past 15 years or so, I’ve come to see you as a perplexing and elusive study in contrasts. Perhaps you haven’t noticed...
Sentenced to a nursing home
By
Gary Tetz
Apr 29, 2014
Here’s an innovative new way, and maybe the only one you haven’t already tried, to make sure more people visit your lonely nursing home residents. Sentence them to do it.
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Shock ’em with action
By
Gary Tetz
Mar 01, 2014
On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...