We can learn a lot from the Rev. Howard Washburn’s life story, and his passion for making seniors’ lives better. Included is a lesson about what it means to be able to contribute.
Why I chose to leave the nursing home profession: A fed-up executive’s story
By
Julie Boggess, MPA, LNHA
Apr 06, 2018
At one time, I was a nursing home administrator who was “on fire” about the topic of culture change in long-term care. I believed that working to de-institutionalize the institution was the...
Why hackers target healthcare
By
John DiMaggio
Nov 25, 2016
Skilled nursing facilities and other healthcare providers are among the most frequently pursued cyberattack targets, largely because the data stored in their computer systems has become a lucrative currency...
Opinions that matter most
By
Liza Berger
May 05, 2009
Every once in a while it’s nice to toot your own horn, so to speak. McKnight’s took that liberty today, announcing that we won a record seven awards in a contest sponsored by the American Society of...
Bold moves that won’t do long-term care any favors
By
John O'Connor
Apr 09, 2018
By most accounts, the election of Donald J. Trump as our 45th President has been great news for long-term care operators. But amid various success stories, a serious misstep may be in the works.
Why I chose to join the nursing home profession: A new administrator’s story
By
Christin Delahay, LNHA, CDP
Apr 30, 2018
When my grandmother died, I didn’t know anything about the medical field, nursing homes or taking care of people. What I did know, though, was that I could do better than the care she received.
Readers agree nursing home survey system needs help
By
Liza Berger
Aug 15, 2008
Sometimes words or gestures capture a collective feeling or sensibility. That happened for long-term care this week when the American Association of Homes and Services for the Aging released a report calling...
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.
When numbers are drawn out by healthcare auditors and red flags wave
By
Elizabeth Newman
Feb 20, 2014
The takeaway in a story last week about extrapolation and Medicare overpayments is, natch, how meticulous providers should be when filing claims — and to understand how individual claim problems can...
Nursing home ‘bonuses’ amendment demands scrutiny
By
Liza Berger
Apr 08, 2009
Sen. Tom Coburn (R-OK), who introduced a Senate budget amendment that would block bonuses for non-performing government contractors and executives, might be misinformed about bonuses—at least as they...