As the leading long-term care professional publication, we know ahead of time that certain columns will provoke conversation and comments. But responses to a column this week about not calling residents...
Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...
Are we focused on the right partnerships?
By
Prentice Lipsey
Oct 01, 2015
As long-term care operators, we are constantly jockeying to become preferred providers for tertiary hospital’s post acute care networks.
The dark side of leadership
By
Julie Thorson
Jul 23, 2015
Have you ever considered leadership a negative word? Chances are no. All of the books we read, articles we Google, and leaders we aspire to be like are positive. So what about those days where people are...
10 reasons I’m thankful to work in LTC
By
Eleanor Feldman Barbera, Ph.D.
Nov 26, 2014
I owe a lot of my blessings to working in long-term care, and my LTC career is a blessing in itself. You might have some of these same feelings.
Standing up for the recreation departments
By
Carolyn Perito
May 31, 2013
We must ask: After a resident has been treated and taken to the bathroom, and given a meal, what activities exist for him or her?
Advance directives are not a proxy for euthanasia
By
Sherry Parrish
Aug 25, 2009
It is a mistake to think that advance care planning in any way hurts seniors. Such discussions may lead to more end-of-life care instead of less and help preserve individuals’ decision-making rights.
Diary of a new hire
By
Nancy Anderson, RN, MA
Aug 18, 2020
While employee retention is always a top priority, operating in a pandemic intensifies the urgency to hire and maintain competent, committed staff. Since the first three months of employment are particularly...
The axe of leadership
By
Martie Moore
Apr 27, 2020
Staring at the axe, I wondered how he felt swinging it in the air. It represented far more than a piece of metal attached to a length of wood.
How to do it… Wander care
By
Haymarket Media
Aug 07, 2006
With the number of residents with Alzheimer’s disease and other forms of dementia expected to skyrocket in the coming years, providers will continue to face challenges from wanderers. Conducting...