As a manager, I used to love to promote point-of-service, or POS. As a therapist, I used to despise POS. How could I have such a love-hate relationship with POS?
Happy New Year. Now pay up.
By
John O'Connor
Jan 08, 2023
Minimum pay hikes took place in 27 states Jan. 1 , so look out, long-term care providers.
To mask or not to mask?
By
Jean Wendland Porter
Jul 20, 2020
Disclaimer: I know I’m preaching to the choir. But it has to be said, so I’m saying it. I keep hearing defenses against wearing a mask in public. I wear one to protect YOU. I work in a COVID-19 facility...
Red for stop or green for go?
By
Paul Liistro
Oct 14, 2019
The Centers for Medicare & Medicaid Services, hoping to provide consumers with more usable information, is employing anachronistic thinking. If agency officials believe the threat of negative branding...
Ongoing budget battles reveal a deeper problem
By
John O'Connor
Sep 27, 2013
Many long-term care providers seem to be experiencing a case of budget battle fatigue right about now. Yes, it was earlier this year that a fiscal cliff compromise was reached. And now two more budget-related...
You ‘Like’ me!
By
Gary Tetz
Oct 01, 2012
It’s not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where...
Point-of-service: Friend or foe?
By
Shelly Mesure, MS, OTR/L
Feb 22, 2012
As a manager, I used to love to promote point-of-service, or POS. As a therapist, I used to despise POS. How could I have such a love-hate relationship with POS?
Eliminate pathogens and pests to protect your facility’s reputation
By
Glen Ramsey
Dec 18, 2020
It’s always been critical for long-term care facilities to follow stringent infection control guidelines. Residents of these facilities often have compromised immune systems that lead to health conditions...
Post-acute facilities must start acting like businesses
By
Betsy Rust
Aug 14, 2016
Fading fast are the days of post-acute healthcare providers viewing patients as their primary customers.
Keep your staff informed
By
Kristy Wikum
May 14, 2015
The main barrier we all face is how we communicate with and educate our population, which means providing good information to both providers and consumers.