Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
No trivial connection
By
Gary Tetz
Apr 01, 2021
The bar for customer service has been lowered so far over the past year that even the most basic human courtesies seem as though delivered on the wings of angels. When this pandemic ends, the tiniest civilities...
Conventional wisdom
By
Gary Tetz
Oct 05, 2015
It’s long-term care convention season again. You can feel it in the air. Strange, troublesome urges start to take over.
Lose the bad attitude
By
Gary Tetz
Sep 01, 2012
If blatant displays of disinterested hostility were an Olympic event, I know a nurse who would have taken the gold — and maybe the silver and bronze as well.
Thank you for not yolking
By
Gary Tetz
Aug 20, 2012
I had a newspaper in one hand and an Egg McMuffin in the other when I got the news, and I dropped them both like they were deadly poison. Canadian researchers have apparently determined that eating an...
Infection control forever
By
Gary Tetz
Jan 31, 2021
By all accounts, flu season is off to a low-key start. In long-term care facilities, that’s a silver lining in all our COVID-19 protocols and precautions. For staff who have been swaddled in PPE for...
Things I Think: Getting good reception
By
Gary Tetz
Feb 08, 2018
Like Stonehenge or the concept of truth, I’m an ancient relic of another time, so I clearly remember my family’s first primitive television.
Don’t be shy: step out
By
Gary Tetz
May 01, 2012
Shy people hate crosswalks. I know, because I’m a shy person — and I hate crosswalks.
Park in the Visitor spot
By
Gary Tetz
Jul 09, 2018
It sits, beckoning but unattainable, just outside the entrance to your long-term care facility — the Visitor parking spot. You can see it, but don’t dare use it. Every day, in big, block letters,...
Things I think: Surviving the treadmill
By
Gary Tetz
Mar 08, 2018
Exercise can be hazardous to your health. Like antipsychotics, its pursuit should include a black box warning that atypical, or even typical, fitness attempts carry increased risk of injury and embarrassment....