What happens when a resident’s wishes clash with the regulations with which long-term care providers must comply?
Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Covering his behind
By
James M. Berklan
Mar 05, 2008
I don’t know if George Smitherman has higher aspirations than his current political office, but if he does, he can be sure that one, small scatological comment will stain him the rest of the days. Just...
For long-term care operators, there’s no time for a pity party
By
John O'Connor
Mar 27, 2017
Skilled care operators have their work cut out for themselves. But I have to say I’m feeling better about the sector’s prospects after spending some time at last week’s NIC Spring Investment...
Cameras in nursing homes? Better get used to them
By
John O'Connor
Apr 26, 2013
Street cameras played a major role in identifying the two brothers who allegedly bombed the Boston Marathon. In the wake of this helpful development, public support is growing for expanded use of cameras...
This sneak peek is worth a look
By
John O'Connor
Sep 12, 2016
Has it ever been more difficult to run a long-term care organization? Probably not. That’s why you ought to know about this group and its big meeting.
Note to providers: Go down swinging or get eaten alive
By
James M. Berklan
Feb 23, 2018
If you feel like you’re getting picked on, you should fight back. Scrap like hell, thrash about and do anything you can to cause a ruckus and save yourself. What does this have to do with long-term...
Why the field’s biggest problem is not going away anytime soon
By
John O'Connor
Feb 08, 2016
There are many serious problems in long-term care: funding, regulations, legal concerns, staffing and more. But none of these is the biggest.
This Medicare shift may change the way you do business
By
John O'Connor
Mar 06, 2015
When you ask providers to name the biggest Medicare change they’ve encountered, the answer is almost always the same: the advent of prospective payments. But we’re not hearing much about a...
Who wants to be a billionaire?
By
John O'Connor
Apr 04, 2016
The March 21 issue of Forbes, which lists the richest people on the planet, is as much fun as the Sears Christmas Wish Book.