Of Brookdale and branding: Thoughts for the small operator
By
Tim Mullaney
Feb 25, 2014
Brookdale Senior Living’s acquisition of Emeritus Corp. is part of an ambitious strategy to make Brookdale the first truly national U.S. eldercare brand. So is it ominous that the Feb. 20 merger...
The love story of Boris, Pumba and nursing home residents
By
Elizabeth Newman
Feb 12, 2015
It’s hard to follow the love story around Rusty the dog, which we ran last Valentine’s Day for our faithful readers. But I thought it was worth trying with the story of Boris and Pumba.
The key to keeping employees around? Kindness
By
Jun 27, 2017
We talk a lot about employee retention in this industry — and I mean a LOT. With the current employment climate of the sector, it would be unwise not to. Here’s a key to it.
Job well done, Grosso has eye out for next adventure
By
James M. Berklan
Apr 12, 2018
Frank Grosso has done a lot in his 67 years. But he’s not done. That much he wants to make abundantly clear.
What Chipotle can teach long-term care
By
Tim Mullaney
Apr 15, 2014
I love Chipotle. What makes the burrito purveyor so great? The real secret might be how it grooms and retains its managers — it’s an approach long-term care leaders might do well to study.
Why jurors might overlook gruesome testimony against nursing homes
By
Tim Mullaney
Aug 05, 2014
In reporting on lawsuits against long-term care providers, I’ve spoken to plaintiffs’ lawyers who rival Stephen King in their descriptions of misery and gore. So I understand why nursing home...
More pain ahead for big providers?
By
James M. Berklan
Nov 23, 2016
Take it from a guy who’s experienced the ups and downs of being, shall we say, not normally sized throughout life. There are definitely times when you prefer to be larger than others, and then there...
Resident stories lurk within objects
By
Elizabeth Newman
Aug 10, 2018
It was the teddy bear that first grabbed my attention.
Little Sisters are behind the curve in a changing church
By
Tim Mullaney
Jan 14, 2014
Challenging the Affordable Care Act’s “contraception mandate” in court is a matter of conscience, according to The Little Sisters of the Poor. It’s hard to fault people for following...
Playing tennis, and the ‘what if?’ game
By
Tim Mullaney
Jan 21, 2014
Watching the Australian Open tennis tournament, where temperatures have been hovering around 110 degrees, has helped my recovery from the recent polar vortex. It’s also unexpectedly prompted me to...