For as tricky as the medium of online reviews can be for the consumer, they must be even trickier to navigate for the business owner on the receiving end. Especially when a scathing review goes viral....
Bed A and Bed B are people!
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 28, 2014
As a Charlton Heston movie once illustrated in an indirect way, it’s important to know about the lives of who is living in our home. It’s about relationships, not about heads in the beds.
The Girl Scout Law, a gem for the ages
By
Mary Gustafson
Mar 15, 2012
I suspect there’s one task that unites us all: ordering, distributing and systematically demolishing a box (or two, or three …) of Girl Scout cookies.
Armed intruder and active shooter preparedness in LTC facilities
By
Stan Szpytek
Steve Wilder
Oct 09, 2023
The Centers for Medicare & Medicaid Services (CMS) requires skilled nursing facilities to plan for emergencies and disasters to protect the vulnerable population they serve. The regulations cited in Appendix...
Of staffing relief and other unintended outcomes
By
John O'Connor
Nov 08, 2021
One of those promises made last year by presidential candidate Joe Biden (and many other Democrats on the ballots) was a commitment to paid family leave.
With COVID, what’s on the surface matters deeply
By
Shula Jaron
Dec 07, 2020
More than 45% of all domestic COVID-19 fatalities have taken place in long-term care settings, and the response to outbreaks has been complicated by a lack of personal protective equipment and sufficient...
Managing RCS-1
By
Jean Wendland Porter
Sep 18, 2017
The new Resident Classification System, which may be implemented Oct 1, 2018, is changing the game. I say “may be implemented” because there’s reason to believe that it may be delayed...
Just ask Petraeus
By
Jacqueline Vance, RNC, CDONA/LTC
Mar 12, 2013
Well, it wasn’t easy to get there, but we have a new CIA director sworn in. With John Brennan taking over the spy agency, now’s a good time to think back to what happened to his predecessor,...
Why I love TV’s Nurse Jackie
By
Jacqueline Vance, RNC, CDONA/LTC
Oct 02, 2012
So we all know that nurse have a love-hate relationship with “medical shows” on TV. The good news is there is at least one thing to love.
Vow to hire veterans for long-term care
By
Mary Gustafson
Jan 26, 2012
In his State of the Union address Tuesday night, President Obama proposed the creation of a Veterans Job Corp to curb high unemployment rates for returning veterans. That’s opportunity knocking for...