When I die, I want to go like my grandmother, peacefully in her sleep … not like the three passengers screaming in the back seat of her Buick! (OK, old joke). But what isn’t a joke is elders...
Delivering good customer service in long-term care
By
Melissa Estevez
Oct 05, 2015
Although you may associate rehabilitation with therapy and nursing, customer service is critical for a successful patient experience. Our customer service supervisor visits patients each day to proactively...
Staffing: solved
By
Gary Tetz
Aug 27, 2015
When I was a wee boy living in the Canadian wilderness, we needed to dig a well, so my dad hired a creepy-looking guy called a “water witch” to wander the property holding a forked stick out...
From volume to value: The conversation now applies to staffing
By
Steven Littlehale
Aug 21, 2015
It’s all you hear about in healthcare today: from Volume to Value. With the July 30 release of the PPS proposed rule, we see how this discussion now applies to staffing.
It’s time to observe Dependence Day
By
Gary Tetz
Jul 03, 2013
Sure, let’s celebrate the Fourth of July. Gorge ourselves on commemorative carcinogens and empty carbs. Blow stuff up day and night. Do whatever we always do, for as long and as loud as we like....
Strategies to succeed in a challenging environment
By
Bruce Van Horn
May 24, 2013
The industry can survive and thrive by transforming itself, by embracing wellness for employees and residents and by mounting an effective PR campaign to highlight the importance of long-term care industry....
Inside the mind of an LTC shrink
By
Eleanor Feldman Barbera, Ph.D.
Mar 08, 2013
I sat in morning report as the nursing supervisor announced the arrival of a new resident. An 80-year old woman was taken to the hospital after a fall at home, where she received a below-knee amputation...
Risk mitigation strategies for supporting employees too!
By
Steven Littlehale
Mar 03, 2023
Last month I wrote about risk. I shared that risk in a nursing home originates from many places: residents and families, federal and state regulators, vendors, payers, insurance companies, referral sources...
MassHealth found to be in violation of federal regulations
By
Don J.J. Cordell
Sep 05, 2018
MassHealth’s violation of the law has resulted in many practical problems, including the adverse impact it has been having on long-term care providers and, of course, their residents.
Getting to the bottom of CNA turnover
By
Dr. Jules Rosen
Dec 01, 2008
There are a lot of myths regarding why certified nursing aides leave their positions. A new initiative at the University of Pittsburgh’s business and medical schools is working to uncover the facts.