First came the razor, deforesting small circles on my expansive torso. Then came the electrodes, streaming off my chest like ribbons from a departing ocean liner. I wasn’t sure if I was being prepped...
Shock ’em with action
By
Gary Tetz
Mar 01, 2014
On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
The Sasha Experience
By
Gary Tetz
Feb 27, 2014
It’s been a rough day for good customer service, and since you live and work in a profession dependent upon it, I’m sharing these still raw and painful experiences because I believe they’ll...
The year of the opinion
By
Gary Tetz
Jan 02, 2014
If 2013 was anything, and I’m not convinced it was, it was the year of strong opinions — even in long-term care. The fact that they were often biased, self-serving or blissfully fact-free seemed...
Blinking lights and deadly bacteria
By
Gary Tetz
Dec 19, 2013
Well, alrighty then. Looks like I didn’t win the lottery. So I guess I’ll have to buckle down and write yet another profound but cheeky blog post for this fine long-term care news magazine....
Christmas, er, holiday happiness for sale
By
Gary Tetz
Dec 05, 2013
Are you satisfied with your life? I’m not, and I barely know you. So in this festive Christmas/holiday month, it seems like the perfect time to figure out how to make your existence more mirth-filled...
Fumbling in the dark — my Virtual Dementia Tour
By
Gary Tetz
Oct 09, 2013
It seemed like a low-tech gimmick, but I signed up anyway to take the Virtual Dementia Tour. I had seen it promoted at the opening session of the American Health Care Association convention this week in...
Hand wringing about hand washing
By
Gary Tetz
Sep 12, 2013
Now that we know many nursing homes don’t meet hand-washing guidelines, let the hand-wringing begin. Hopefully with a generous squirt of anti-microbial sanitizer in the palm first.
Providers are from Mars, regulators are from Venus
By
Gary Tetz
Aug 15, 2013
More than 100,000 desperate folks wish to move to Mars and never come back. They’ve even paid an application fee, so they must be serious.
Nomophobia threat
By
Gary Tetz
Aug 01, 2013
They say confession is good for the soul, so here goes. I’m having an affair — with my smartphone. What started with a few innocent conversations and some harmless texting quickly became an obsession,...