Creating satisfying experiences for individuals seeking care means focusing on the patient—not the provider. This needs to happen on a level that is system-wide, encompassing organizations, services...
Therapy is more than revenue and service
By
Kristy Wikum
May 22, 2013
How do skilled nursing facilities, clinics and hospitals think about therapy? Focusing on patient satisfaction and revenue is a good start, but it is not enough. As therapy continues to be scrutinized...
Cashing in on grief
By
Gary Tetz
Jan 03, 2013
I know being cynical is bad for me. I’m sure it’s even worse for my health than all the arsenic in my rice. It’s probably killing me slowly and softly, as its tentacles snake into my...
Ball girl, stand down!
By
Steven Littlehale
Aug 24, 2018
There is something you and your team must do immediately, the success of which will make or break your transition to the government’s new payment model. Relax. Refresh. Recharge. Only with a clear...
Calming fears of floods and other catastrophes
By
Eleanor Feldman Barbera, Ph.D.
Aug 29, 2017
By now it’s likely that you, your staff, the residents and their families have seen the incredibly disturbing photo of assisted living residents in Dickinson, TX, sitting in waist-high floodwaters....
Be careful about showing appreciation during unstable times
By
Paul White
Oct 21, 2016
Sometimes well-meaning supervisors (and sometimes leaders who don’t want to do the hard work of dealing with problems) try to use appreciation as a “quick fix” for deeper issues that...
A huge fiscal cliff looms for skilled nursing
By
Tom Coble
Aug 17, 2018
Our goal is to treat everyone like family and provide your loved ones with the highest level of quality care. But we are in an increasingly difficult situation.
Three ideas for great online marketing
By
Ken Robbins
Apr 15, 2013
By the day, more and more baby boomers are becoming the adult caregivers for their parents. They are the decision-makers who need to be targeted, but marketers for long-term care facilities are still missing...
Senior Olympics tap into the spirit of winning
By
Angie McAllister
Oct 07, 2016
Each year we bring hundreds of elders together in many states to compete for top medals and trophies in a heartwarming competition.
Lincoln at night is the cure
By
Gary Tetz
Oct 22, 2015
Anyone worried about the macro-challenges perpetually facing long-term care, and the country, should spend some quality time with Mr. Lincoln — preferably at night.