What is your preferred writing tool? Pen? Pencil? Do you take notes in color? Use highlighters? I’m sure I’m not the only one judging you by this.
Your CRM isn’t enough: How a digital admissions platform can help
By
Darren Mathis
Apr 09, 2018
A customer relationship management (CRM) system is an integral part of the sales process in a successful senior living community. While it has a number of capabilities essential to managing the resident...
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Why I chose to leave the nursing home profession: A fed-up executive’s story
By
Julie Boggess, MPA, LNHA
Apr 06, 2018
At one time, I was a nursing home administrator who was “on fire” about the topic of culture change in long-term care. I believed that working to de-institutionalize the institution was the...
Selling positivity
By
Gary Tetz
Apr 05, 2018
“It’s! a! great! day! at Generic Storage Place! (not its real name)” he exuberated. “How can I help you!?!” I thought it was probably a one-time sales charade, but he turned...
Are you part of the 18%?
By
Dawn Iddings
Apr 02, 2018
Only 18% of skilled nursing facilities have taken the next step to integrate their electronic health records with a regional or state health information exchange.
Come for the bargain prices, stay for your annual review
By
John O'Connor
Apr 02, 2018
Do you want to work for Walmart? You might not have a choice some day soon.
How will PBJ impact Five-Star staffing? Would you like one lump or two?
By
Steven Littlehale
Mar 30, 2018
We don’t know when, and we don’t know how, but when Payroll-Based Journal staffing data replaces the data currently being captured from CMS Form 671 for calculating Five-Star staffing, we are...
Using technology to improve care, reduce costs
By
Eleanor Feldman Barbera, Ph.D.
Mar 27, 2018
At Maimonides Medical Center, 24 frail older adults were taught to use laptops so that they could manage their health information from home. The technology facilitated communication between patients and...
How to make the resident move-in process as easy as possible
By
Michael Slovin
Mar 26, 2018
Moving is not fun. It’s stressful and exhausting, and when everything is finally into your new place, you’re left with a world of cardboard, furniture placement that needs adjusting, and an...